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Distribution Support Associate (Ref.BOL162) – CLOSED

Falkerin™ Recruitment specializes in Legal & Compliance, Accountancy & Finance as well as Banking and Operational Services recruitment. We are also often mandated to assist in recruiting for Business Support roles such as HR, Personal Assistant, Receptionist or Administrative Officer positions. We work with leading financial institutions in Luxembourg. Our clients’ portfolio include major Service Providers, leading Fiduciaries, Management Companies, Real Estate Investments and global Private Equity Houses.

Please see below job description and if you believe you have relevant experience and would like to be considered for the post please send us your CV in English by clicking on the below APPLY button.

Alternatively you can send us your profile to operationaljobs@falkerin.lu. Please make sure to include job Reference#.

Work place: Luxembourg


  • Compiling management information and preparation of reporting
  • Management of Luxembourg Terms of Business and Distribution Agreements approval process
  • Working with key Suppliers to resolve issues and building strong working relationships
  • Dealing with queries both telephone and written
  • Completing oversight of Distributors and Distribution Activity
  • Be quick to respond to issues and proactive in finding effective solutions
  • Building strong relationships with Luxembourg Operations stakeholders
  • Performs local Operational support activities
  • Supporting the Operations Director and ensuring coverage of key process as part of a small local team
  • Where necessary represent the team on Projects providing input and feedback as appropriate
  • Support the Global Distribution Operations Team to ensure the strategy is met by developing and maintaining relationships
  • Support International Distribution Branch offices and related Suppliers


  • Prior experience in Financial Services with knowledge of AIF and UCITs funds and operations (including CSDs, Transfer Agents, Paying Agents and Correspondence Banks) is essential
  • Very good knowledge of English is essential. French and German (preferable), Luxembourgish (advantageous)
  • Knowledge of Luxembourg Regulatory environment (preferable)
  • Good communication skills – both written and spoken at all levels
  • Customer Service focused
  • Knowledge of business environment, products and operations
  • Professional manner and good interpersonal skills
  • Ownership of issues
  • Previous experience of dealing with external Distributors and Suppliers
  • Ability to develop and maintain effective working relationships with personnel from all areas across the business
  • Highly organised and able to prioritise
  • Self-motivation, ability to work under own initiative
  • Flexible approach to work and willing to travel to international branches and clients
  • Strong desire for completeness and accuracy
  • Must be able to work to agreed deadlines
  • Open to learning, enthusiastic