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Senior Manager Fund Services (Ref.# AFL454) – OPEN

Falkerin™ Recruitment specializes in Legal & Compliance, Accountancy & Finance as well as Banking and Operational Services recruitment. We are also often mandated to assist in recruiting for Business Support roles such as HR, Personal Assistant, Receptionist or Administrative Officer positions. We work with leading financial institutions in Luxembourg. Our clients’ portfolio include major Service Providers, leading Fiduciaries, Management Companies, Real Estate Investments and global Private Equity Houses.

Please see below job description and if you believe you have relevant experience and would like to be considered for the post please send us your CV in English by clicking on the below APPLY button.

Alternatively you can send us your profile to financejobs@falkerin.lu. Please make sure to include job Reference#

Work place: Luxembourg


  • Responsible for financial performance of the team in including team billing and debtor management
  • Responsible for ensuring team portfolio meets compliance requirements
  • Provide excellent levels of client service in line with company standards, procedures and guidelines
  • Develop new business relationships and to focus on client retention
  • Responsible for staff retention and development of team
  • Act as a higher authority on technical client specific matters
  • Take responsibility for own personal development, in line with agreed annual performance objectives
  • To act at all times in accordance with company values
  • Oversight of administration and accounting teams
  • Oversight of the workflow of the team
  • Oversight of incoming and outgoing mail of the team
  • Oversight and authorize outgoing correspondence and documentation (any media) of the team
  • Responsibility for the financial management of the team
  • Responsibility for ensuring that team accounting deadlines and review deadlines are met
  • Ensure team adherence to internal company procedures
  • Development/enhancement of team specific procedures
  • Responsibility to ensure that the team adheres to company's procedures
  • Attend executive board meetings
  • Attend managers’ meetings
  • Oversight of appraisals for all team members and conduct appraisals for senior members of the team
  • Recruitment interviews
  • Responsibility for a portfolio of clients (including complex and crown jewel clients)
  • Act as a Director of team client companies
  • Act as a ‘A’ Authorized Signatory
  • Travel to meet with team clients
  • Liaise with team clients
  • Comprehensive knowledge of the differing requirements/ processes for high risk clients
  • Review of financial statements for team clients as appropriate
  • Liaising with all intermediaries and external agents such as new business introducers, legal advisors, auditors and the JFSC in respect of team clients
  • Develop new business
  • Liaise with new clients, business introducers and intermediaries
  • Assist with the client acceptance process for new clients
  • Responsibility for team use of CRM, to ensure team members are trained and understand procedure to ensure that information is recorded accurately
  • Responsibility to ensure all relevant business development and client relationship information is recorded in CRM
  • Ensure all meetings present company professionally
  • Attend meetings for team clients chairing where appropriate
  • Involvement with projects as either a member of a committee or as team leader
  • Development of internal short courses
  • Presentation of internal short courses and training sessions
  • Coach team in relation to client activities and company's procedures
  • Coach team in relation to time management, financial management and prioritization skills
  • Ensure all clients invoiced correct frequency and correct amount
  • Monitor RU and report on recoverability and profitability
  • Involvement in writing the annual business plan and responsibility for reviewing, monitoring and reporting on it
  • Involvement in the budget process and monitoring thereof
  • Ensure fee arrangements are appropriate and remain so
  • Analyze WIP for team clients
  • Oversight of the billing process by reviewing BCF’s (billing control forms) and WIP (work in process reports) for team
  • Monitor and manage aged debts for team
  • Prioritizing own and team workflow
  • Dealing with matters in a timely manner


  • Applicants should have 12+ years’ relevant industry experience in private equity or real estate fund administration along with a comprehensive knowledge and understanding of the Luxembourg finance industry and regulatory requirements.
  • Good academic background
  • Comprehensive and detailed understanding and knowledge of the local finance industry legislation and regulatory requirements in which we operate
  • Excellent understanding of all aspect of fund administration throughout the lifecycle of a fund
  • People management theory and practical application
  • Performance management of a team
  • Good knowledge of Microsoft Office and preferably software such as Investran or equivalent
  • Good knowledge and understanding of current industry, legislation and regulation and working practices
  • Persuading and influencing
  • Leadership, motivation and delegation skills
  • Strong communication skills
  • Presentation skills
  • Decision making and with conflicting and demanding deadlines
  • Building and creating a sense of team spirit and loyalty
  • Strategic and commercial approach to business development
  • Ability to assimilate information and project manage
  • Inspires client and team confidence
  • Adaptable and versatile
  • Assertive and confident
  • Discrete and tactful
  • Emotional resilience
  • Appropriate office conduct and attitude to work
  • Strong commitment to client service excellence
  • Proactive and disciplined approach to work